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The breach, linked to a hack of the district’s Snowflake account, has exposed sensitive data pertaining to students and employees enrolled in the sprawling district. Snowflake is a cloud database platform used by companies worldwide to store their data.
Seventeen percent of call centers are looking to replace knowledge-based authentication (KBA) with multi-factor authentication (MFA) to better protect customers from scheming fraudsters, and though that may not seem like a high percentage, it is double the number of centers that were looking at such methods in 2018.
Our goal is for self-enrollment, but we know we have to balance that convenience … with the challenge of making sure [customers] are who [they] say [they] are,” said Sanderson. “We One of the things we saw during the [arrival of] stimulus payments [was that] the enrollment rates of internet banking skyrocketed,” Sanderson said.
Traditionally, organizations have employed a range of methods for identity verification, from passwords to multi-factor authentication (MFA) and, increasingly, biometric solutions. Implementing multi-factor authentication (MFA) for internal data access can add an extra layer of security for data handling.
The number of facilities looking for alternatives has doubled since 2018, with 17 percent utilizing MFA to better protect against fraud. This type of MFA will combine certain KBA elements, such as usernames, with alternate authentication measures that are harder to obtain in data breaches.
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