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The number of facilities looking for alternatives has doubled since 2018, with 17 percent utilizing MFA to better protect against fraud. Implementing biometric verification in tandem with other tools could help call centers looking to move away from KBA. Call centers are starting to move away from KBA as new technologies emerge.
Our goal is for self-enrollment, but we know we have to balance that convenience … with the challenge of making sure [customers] are who [they] say [they] are,” said Sanderson. “We One of the things we saw during the [arrival of] stimulus payments [was that] the enrollment rates of internet banking skyrocketed,” Sanderson said.
Traditionally, organizations have employed a range of methods for identity verification, from passwords to multi-factor authentication (MFA) and, increasingly, biometric solutions. Limit Collection and Storage: Collect only the data necessary for identity verification and store it for only as long as needed.
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