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Take the lockbox, for example. It’s a service designed around the ubiquity of the paper check, and with checks still a popular payment tool in B2B transactions, lockbox services remain in high-demand. Lockbox services may seem outdated in today’s ecosystem of electronic payments and cloud-based financial management platforms.
Lockbox Data Headaches. While working from home can present a major challenge for AR teams receiving checks in the mail, Biegel noted that more often, businesses are accepting these payments via banks’ lockbox services. Automating Lockbox Data – And Beyond. “The work from there is, what do you do with the exceptions?
When it comes to treasury market offerings, banks have historically started wholesale and retail lockbox businesses. But, as payment types and payment channels have grown to become more electronic, the amount of lockbox payments is declining rapidly. Most commonly, those payments are sent by automated clearing house (ACH).
Many companies rely on a bank/service provider to handle outsourced lockbox processing. And, in many cases, the FinTech has customers that still use a lockbox, but they still have some centralized operation that receive checks. And they now have complications in terms of their workforce (i.e., remote work) layered on to that process.
Companies may push back on the cost of new tech deployments but eventually can begin to ramp up the transition (conversion, really) to electronic payment methods from lockboxes and checks. With virtual cards, he said, a portion of that interchange rate gets shared with the payer.
He pointed to Deluxe’s own AR solution that can be embedded in enterprise resource planning (ERP) systems, where modules can be added to manage lockbox or other solutions. That software platform today, on an outsourced basis or with people using that software themselves, is processing about $2.8
“The intent of the organization is to help payers better identify [the] payee information they need in order to make electronic payments,” he said in an interview, adding that the directory aims to be “payment agnostic” and support payments made via a variety of rails, including FedWire, ACH, SWIFT, lockbox and, yes, paper check.
percent of survey respondents reporting that they are “very” or “extremely” satisfied with paper checks, it seems like B2B payers really don’t find them to be all that bad. Yes, checks were nearly bottom-of-the-barrel in terms of satisfaction levels, but with 63.5
According to Reed, Deluxe’s lockbox services process $2 trillion worth of paper check payments every year, and there is no silver bullet to transitioning that volume to electronic payment method all at once. By virtualizing the paper check and wielding API integrations in between payer and recipient, those workflows become smoother.
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