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On-Demand Online and Mobile Banking Research 
PYMNTS
AUGUST 3, 2020
Consumers have come to expect on-demand service when they watch movies, make online purchases or hail rides, for example, but this practice contrasts with how most employees are paid. Various compensation alternatives have recently emerged that are more aligned with workers’ on-demand expectations.
84 
PYMNTS
OCTOBER 1, 2020
The plastic card, by necessity, is giving way to digital cards, and mobile apps are bringing card-not-present transactions, increasingly, to mobile devices. She noted that mobile app use is up double-digit percentages as of April, when the pandemic shifted so much of everyday life online.
PYMNTS
NOVEMBER 16, 2016
American consumers have fallen for mobile banking apps, but up to now, most businesses were not seemingly showing apps the same love. With the number of mobile banking customers now outnumbering those who bank at branches for the first time, consumers have warmly embraced banking via mobile apps.
PYMNTS
JANUARY 20, 2021
Pointing to increased demand for premium products and continued lifestyle changes from the coronavirus, Procter & Gamble reported an 8 percent increase in total revenues Wednesday, led by a 50 percent increase in its online sales. eCommerce Soars.
PYMNTS
JANUARY 2, 2019
Morgan Managing Director and Head of Commercial Card Product Management Naney Pandit says should be a focus this year is in mobilizing the corporate card. Some financial institutions, including Bank of America and UMB Bank, have also invested in mobile B2B payments.
PYMNTS
JANUARY 14, 2021
Since the onset of the pandemic, banking activities like opening new accounts and applying for loans are now being done virtually to socially distance and help curb the spread of the virus. Our research also examines the changes to this engagement since the onset of the pandemic.
89 
Fintech Finance
JULY 23, 2024
Anecdotal evidence suggests that this trend is caused by increased numbers of shopping trips, the transition to hybrid working, the use of multiple bank accounts, and the increased use of Buy Now Pay Later (BNPL) services. Contactless and mobile contactless payments Usage of contactless and mobile contactless payments continued to increase.
Stax
APRIL 18, 2024
According to Forbes , “mobile payments are increasingly being used by U.S. Not only are there a number of ways your customers could be using their mobile devices to give payments, but you as a business owner could be leveraging mobile devices to accept them as well. What is mobile credit card processing?
88 
PYMNTS
SEPTEMBER 27, 2016
One where a trip to the grocery store or the bank is a thing of the past (if it isn’t already). Consumers are also demanding efficient new systems and processes. Research shows that consumers want more personalization and convenience. consumers preferred shopping for groceries online and having them delivered to their homes.
PYMNTS
AUGUST 21, 2019
Legacy banks have their work cut out for them if they want to survive another century as key players in the digital banking world. This is driving legacy banks to take a closer look at their own products and strategies, with many rising to the challenge. Around the Digital Banking World.
PYMNTS
MARCH 13, 2019
As the financial services space focuses on digitizing offerings for their small business customers, much of these efforts are targeting online banking portals accessed via desktop. One of the biggest impacts of mobile-based services will be the shift from weekly or monthly processes to operating in real time.
PYMNTS
SEPTEMBER 26, 2018
Bank has debuted its online lending portal for small business borrowers, the financial institution announced on Tuesday (Sept. Following in the path of alternative and marketplace lenders, traditional banks are increasingly digitizing their financing offerings for small firms. The latest to do so is U.S. According to U.S.
Fintech Finance
FEBRUARY 12, 2024
The research showed that online and in-person cash payments are the most popular ways to pay, while over a quarter of consumers want to pay via Direct Debit. A further 17% prefer to pay via a mobile app when booking, followed by mobile in-person such as Google Pay (14%) and over the phone (13%).
52 
The Fintech Times
DECEMBER 31, 2023
In 2024, payment experts foresee increased demand for instant payments, greater use of alternative payment methods, simplified mobile-friendly payments, user-focused and secure payment practices, automation of payment processes, and heightened reliance on data analysis and AI.
124 
CB Insights
FEBRUARY 13, 2020
As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.
PYMNTS
APRIL 21, 2020
The coronavirus pandemic — which has forced all of us online — is exposing just who in financial services has embraced digitization, and who is truly digital native. We now must bank entirely online, by necessity. And many of us must transact entirely online, by necessity, to get the goods and services we need on a daily basis.
PYMNTS
DECEMBER 31, 2020
percent made purchases via mobile in the last 24 hours. 31 percent bank via app. PYMNTS research showed that 54 percent of merchants now feel that they are very or extremely likely to survive the pandemic, whereas 48 percent said the same in June. 35 percent of retail businesses have experienced an increase in demand.
111 
PYMNTS
NOVEMBER 14, 2019
While small businesses often struggle with a lack of integrated digital tools from their traditional financial service providers, the friction in small business banking is often acute even before an SMB opens an account. Recent research from J.D. Power found that small businesses continue to embrace mobile banking, with its 2019 U.S.
The Payments Association
NOVEMBER 12, 2024
Quality Engineering is transforming digital banking, enabling seamless innovation, operational continuity, and future-proofing in a rapidly evolving landscape. The global banking industry is currently undergoing widespread change from a regulatory and technology perspective. These large-scale projects are inherently risky.
PYMNTS
OCTOBER 16, 2020
Customers now anticipate rewards, mobile integration, spend-management offerings — and that transactions that feel immediate and seamless regardless of marketplace or platform. Revolut Likely To Apply For US Bank Charter. Revolut , the European digital bank, is reportedly near applying for a U.S. banking license.
Stax
DECEMBER 12, 2024
They enable secure, efficient in-store and online payment processing and offer flexible payment options that customers demand today. Merchant services are comprehensive solutionstools, systems, and supportthat allow businesses to process in-person and online payments. custom software for a particular industry or market).
PYMNTS
OCTOBER 15, 2018
The scam entails a scammer posing as a legitimate business partner or vendor, claiming over the phone that the SMB owes them money, then demanding payment in the form of a Green Dot card. Researchers advised small business owners to not download any email attachments from an unnamed address. When Maryland Attorney General (AG) Brian E.
77 
PYMNTS
OCTOBER 18, 2018
In search of added convenience and simplicity, banking customers are migrating to online and mobile banking interfaces, leaving in-person visits to brick-and-mortar branches behind. Around The Digital Banking World. How Banks Are Weaponizing Data To Fight Fraud.
71 
PYMNTS
OCTOBER 22, 2018
Despite the rise of FinTech firms and challenger banks hoping to offer small businesses (SMBs) a better banking experience, large traditional financial institutions (FIs) continue to hold the dominant position in the SMB financial services (FinServ) space. Yet, the report also shows the limitations of the U.K.’s
PYMNTS
JULY 15, 2020
The July 2020 Mobile Order-Ahead Tracker® done in collaboration with Kount shows that online orders are positively booming, but not all of that activity is good. New digital account openings have climbed in parallel with incidents of cybercrime as consumers have migrated to shopping primarily online during the COVID-19 pandemic.
PYMNTS
AUGUST 18, 2016
Bill.com wants banks to step up their enterprise mobility game for small businesses — and fast. The company, along with Aite Group , has just published new research on financial services’ ability to meet SMEs’ mobile workforce needs and concluded that banks need to provide better mobile apps or risk losing business.
PYMNTS
JULY 8, 2016
The travel and expense management space has earned a place as a top adopter of mobile solutions for the enterprise. But new data says other aspects of corporate finance are quickly joining the mobile solution bandwagon.
PYMNTS
OCTOBER 21, 2020
Lest you think the change has been all about streaming media, about home delivery of meals and meal kits, of staying in … AutoNation’s results herald a pivot toward an age of personal mobility. He pointed to “solid demand and a strong pricing environment due to low interest rates and increased interest in vehicle ownership from consumers.”
89 
The Payments Association
OCTOBER 4, 2024
However, as the industry evolves in a rapidly shifting financial and technological landscape, it faces numerous challenges driven by technological advancements, regulatory shifts, changing consumer expectations and demands, and emerging security threats. The rise of alternative payment methods like cryptocurrencies, mobile payments (e.g.,
Clearly Payments
JANUARY 25, 2024
In this 2024 report, we’ll explore how payment methods have evolved in the Canadian market, focusing particularly on the shift towards digital, contactless payments , and mobile along with other 2024 trends. Digital banks, sometimes called Neobanks, push consumers into digital banking and digital payments.
96 
CB Insights
OCTOBER 26, 2020
In 2006, investment banks were at the top of the finance world. After the collapse of Lehman and Bear Stearns and the global financial crisis that ensued, the business models of the world’s biggest investment banks needed to change. As a result, banks are facing dropping IPO profits. Some banks have collapsed.
78 
Clearly Payments
OCTOBER 7, 2024
Cash Usage Decline : The World Bank reported that cash usage in advanced economies declined by nearly 50% during the pandemic, with consumers opting for digital and contactless payment methods instead. Consumers quickly embraced mobile wallets and tap-to-pay cards, driven by the desire to minimize physical contact during transactions.
90 
PYMNTS
JULY 31, 2020
China’s State Council’s Anti-Monopoly Commission is considering investigating Alipay and WeChat Pay , two of the county’s biggest online payment and money transfer platforms, Reuters reported. COVID-19 and its aftermath moved the country from cash to online payments. The mobile banking market reported 56.2
72 
PYMNTS
JUNE 17, 2020
The COVID-19 pandemic has bolstered mobile payments in India and primed them to overtake card payments in the not-too-distant, S&P Global Market Intelligence said this week in its 2020 India Mobile Payments Market Report. S&P’s analysis shows that Indian mobile-payment transactions grew 163 percent to $287 billion in 2019.
PYMNTS
JUNE 12, 2020
FBI Issues Warning To Bank Mobile App Users. As the use of mobile banking apps surges due to the limited access to banks amid the COVID-19 pandemic, the FBI is warning users to beware of cyberattacks. New Report: How Fake Reviews Hurt Restaurants’ Mobile Ordering Volumes. DoorDash Inc.
52 
The Fintech Times
FEBRUARY 27, 2024
From supply chain disruptions to shifting consumer demands, the aftermath of the pandemic has ushered in a period of uncertainty and volatility, driving significant increases in the cost of living worldwide. “As consumers navigate tighter budgets, the efficiency and cost-effectiveness of digital transactions have become pivotal. .
PYMNTS
JUNE 17, 2020
The COVID-19 pandemic has bolstered mobile payments in India and primed them to overtake card payments in the not-too-distant, S&P Global Market Intelligence said this week in its 2020 India Mobile Payments Market Report. S&P’s analysis shows that Indian mobile-payment transactions grew 163 percent to $287 billion in 2019.
The Fintech Times
APRIL 3, 2024
Whether it be retailers, ride-hailing apps, super-apps, or other non-bank service providers, embedded finance appears to be making its way into every sub-sector. According to recent the latest Juniper Research report , the global embedded finance market currently boasts a total transaction value of around $92billion.
126 
CB Insights
JUNE 17, 2020
As NYU Stern School of Business professor and digital transformation researcher Arun Sundararajan notes: “Crisis can be… a catalyst or can speed up changes that are on the way — it almost can serve as an accelerant.”. In the wake of the outbreak, everything from doctors appointments to schooling to workouts went online.
101 
Clearly Payments
DECEMBER 11, 2024
These methods leverage digital wallets, mobile payments, bank transfers, and other innovative technologies to deliver more flexible options for consumers. Region-Specific Preferences : In Europe, 36% of online purchases are made through bank transfers, while Asia sees a dominance of digital wallets at 70% of transactions.
Fintech News
MAY 15, 2024
The increasing affordability of leisure time, the seismic surge in the digital economy , the proliferation of high-speed internet, advancements in mobile technology, and the shift towards remote work will also play significant roles. Asia is the epicentre of gaming According to the latest available data , Asia is home to approximately 1.48
88 
PYMNTS
MAY 8, 2020
The first quarter of 2020 should have been business as usual — especially for the payments processors and financial services technology companies — the firms that keep commerce humming across offline and online channels. The stage had been at least partially set to help merchants meet the demands of life lived online and sheltered in place.
98 
PYMNTS
OCTOBER 14, 2016
According to Forbes, the past few years has seen an increase in bad loans that has caused traditional lenders to be more cautious in their lending, and that includes the nationalized banks. This has increased the demand for alternative financing from individuals and small businesses. Gyandhan has partnered with SBI and Axis Bank.
74 
PYMNTS
JANUARY 28, 2021
PSCU reported that the hike in mobile wallet credit purchases among its CUs’ members was nearly 48 percent by August 2020, while mobile wallet debit purchases climbed 22 percent during the same period. The use of Apple Pay, Google Pay and other digital wallets has also been on the upswing since the start of the pandemic.
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